As of the time of this post, the current SPOS version is 9.3.2. You can always check via: System settings – updates Tab – click ‘check & download’. This way the system will show if SPOS is up to date. SPOS has multiple checks “underwater” to check if users are on the latest version. Otherwise,
Configure
How can I enable Javascript?
This can be done in the Java tool, or in the browser that you use.For your reference, a small step by step guideline: For finding the Java Control Panel: Launch the Windows Start menu Click on Programs (All Apps on Windows 10) Find the Java program listing Click Configure Java to launch the Java Control
Can my noon configuration be adjusted with more or less data parameters?
Yes this is possible. We will configure the noon report before start of the voyage and only recommend changes before start of a next voyage to prevent data gaps. The team is able to update configuration and re-send the reporting tool to the vessel(s).
Can I receive an updated DPI?
No. As the DPI is an automated product, we do not correct the DPI product. Errors in the underlying data will be (asked to be) corrected.
How is it possible that the last noon report data is not yet covered in the DPI?
The trigger for sending the automated DPI is based on 2 hours after local noon of the vessel, not by the receipt of the latest noon report. Thus if the latest noon report is not sent in that time frame, the data is not taken into account for the DPI of that day. It will
How can I contact the shipping operations team?
Our team is located both in Manilla and Utrecht, Netherlands and is available 24/7/365 via: Email: [email protected] T: +31 (0)20 8082 980″ We encourage short lines between our DTN routing team, master and operations team customer.
My DPI shows that there is no data available. How is this possible?
For a realistic analysis, we need at least 24 hours of Good Weather. Parallel to that, we also need at least 2 consecutive noon reports as input for analysis.
What Service Level Agreement’s can I expect?
The following SLAs apply to the RouteGuard services: Reply within 2 hours at incoming email (requests) Initial Route Advice is delivered 8 to 12 hours before the voyage is due to start. The respective ETD is provided by whoever orders the Route Advice (for example, operator) but checked with Master. Route Advice update is delivered within
What reporting formats are supported by DTN?
At DTN we use the DTN EasyNoon. DTN will configure the EasyNoon at confirmation of the voyage request and facilitates the delivery by email to the vessel. We can configure reporting data with the option to leave out unnecessary parameters. Other reporting formats can be supported by mutual agreement.
Can the noon reporting be configured if the DTN EasyNoon (html) tool is being used?
Yes. There is a minimum required set of data needed for routing service. On top of that we can configure remaining fields to be visible or not for the master based on customer preferences. This way we can prevent unnecessary administration and provide a clear overview of what data needs to be reported.