The following SLAs apply to the FleetGuard services:
- Reply within 2 hours at incoming email (requests)
- Twice a week a manual check on voyage data, in combination with a sanity check on system generated alerts on data received
- DPI is delivered within 2 hours after local noon
- Post Voyage Analysis Report is delivered within 2 working days after voyage completion (receipt arrival report) under the condition that all voyage data has been received and is undisputed