How can I contact the shipping operations team?
Reading Time: < 1 minuteOur team is located both in Manilla and Utrecht, Netherlands and is available 24/7/365 via: Email: [email protected] T: +31 (0)20 8082 980″ We encourage short lines between our DTN routing team, master and operations team customer.
Can I receive an updated DPI?
Reading Time: < 1 minuteNo. As the DPI is an automated product, we do not correct the DPI product. Errors in the underlying data will be (asked to be) corrected.
Read MoreCan my noon configuration be adjusted with more or less data parameters?
Reading Time: < 1 minuteYes this is possible. We will configure the noon report before start of the voyage and only recommend changes before start of a next voyage to prevent data gaps. The team is able to update configuration and re-send the reporting tool to the vessel(s).
Read MoreHow can I contact the shipping operations team?
Reading Time: < 1 minuteOur team is located both in Manilla and Utrecht, Netherlands and is available 24/7/365 via: Email: [email protected] T: +31 (0)20 8082 980″ We encourage short lines between our DTN routing team, master and operations team customer.
Read MoreHow can I enable Javascript?
Reading Time: 2 minutesThis can be done in the Java tool, or in the browser that you use.For your reference, a small step by step guideline: For finding the Java Control Panel: Launch the Windows Start menu Click on Programs (All Apps on Windows 10) Find the Java program listing Click Configure Java to launch the Java Control
Read MoreHow is it possible that the last noon report data is not yet covered in the DPI?
Reading Time: < 1 minuteThe trigger for sending the automated DPI is based on 2 hours after local noon of the vessel, not by the receipt of the latest noon report. Thus if the latest noon report is not sent in that time frame, the data is not taken into account for the DPI of that day. It will
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