The following SLAs apply to the RouteGuard services:
- Reply within 2 hours at incoming email (requests)
- Initial Route Advice is delivered 8 to 12 hours before the voyage is due to start. The respective ETD is provided by whoever orders the Route Advice (for example, operator) but checked with Master.
- Route Advice update is delivered within 2 hours after local noon
- Post Voyage Analysis Report is delivered within 2 working days after voyage completion (receival arrival report)
- Contra Post Voyage Analysis Report is delivered within 10 working days after receival request and receival of input data.